Revive Online – Service Terms & Conditions

Effective upon payment. By submitting payment, signing a proposal, or authorizing Revive Online to begin work, you agree to the following terms.

Last updated: December 05, 2025

1. Scope of Services

The services Revive Online will provide are outlined in your proposal, onboarding documents, statement of work, or the checkout page you received before payment.

Anything not expressly listed in those documents is outside the agreed scope of services.

Marketing performance is affected by factors including competition, market conditions, platform and algorithm changes, your responsiveness, your sales and intake processes, and your internal business systems. Revive Online uses established strategies and professional judgment, but does not guarantee specific results such as rankings, leads, revenue, cost per lead, conversions, or new customer or client volume.

Requests outside the agreed scope may require a separate proposal, additional payment, or the purchase of maintenance or support hours.

2. Payment & Billing

Monthly Retainers

All monthly retainers are billed in advance.

Retainer packages automatically renew on the same day of each calendar month unless canceled in accordance with Section 6.

Payment will be taken automatically using the payment method on file. By submitting your initial payment, you authorize Revive Online to charge that payment method for recurring fees and other approved charges.

If a payment fails or becomes overdue, Revive Online may pause work and access to related services until the outstanding balance is resolved.

Payment and renewal dates will not be postponed because of delays caused by the Client, including delayed approvals, missed meetings, missing access, unanswered questions, or failure to supply requested information.

Project-Based Services

Project payments are due in advance unless a different payment schedule is expressly stated in the applicable proposal.

No project work will begin until the required payment has been received.

Third-party subscriptions, advertising costs, usage charges, software licenses, phone charges, email charges, hosting fees, plugins, and similar expenses are not included unless expressly stated otherwise in writing.

3. No Refunds

Because Revive Online’s work is customized, begins promptly, and may involve hard costs, reserved capacity, software expenses, research, setup work, and account configuration, all payments are final and non-refundable, whether in full or in part.

This applies to:

Monthly retainers;
Website projects;
Setup work, audits, consulting, and strategy;
Software and platform configuration;
Maintenance or support hours;
Third-party expenses incurred on the Client’s behalf; and
Any completed or partially completed services.

Unused time, delayed approvals, missed meetings, lack of responsiveness, or a decision not to use completed work do not create a right to a refund or account credit.

4. Client Responsibilities, Review, Approval & Testing

Revive Online’s ability to perform the agreed services depends on the Client’s timely participation, cooperation, and review.

The Client agrees to:

Provide timely access to all required accounts, including websites, hosting, domain registrars, Google Business Profiles, advertising accounts, analytics platforms, CRM systems, social media accounts, call-tracking systems, and other relevant platforms;
Provide complete and accurate business information;
Respond to communications and requests within 48 hours, excluding weekends and U.S. federal holidays;
Schedule and attend requested strategy, review, onboarding, and question-and-answer calls promptly;
Review recommendations, drafts, and requests for approval without unnecessary delay;
Implement or approve recommended changes promptly;
Maintain accurate contact, service, pricing, licensing, location, and business information;
Follow the intake, sales, tracking, and follow-up processes reasonably required for the marketing services to perform effectively; and
Track leads, consultations, customers or clients, sales, job values, and revenue generated through applicable marketing channels and share that information with Revive Online during scheduled strategy discussions.

Review and Approval of Work

The Client is responsible for carefully reviewing all work produced or configured by Revive Online, including:

Website copy and page content;
Website design and layout;
Branding, logos, colors, images, and visual elements;
Offers, claims, guarantees, promotions, and calls to action;
Contact information and service-area information;
Email nurture campaigns;
SMS or text-message sequences;
Advertisements;
Landing pages;
Forms, calendars, surveys, and questionnaires;
CRM workflows and automations;
Social media and Google Business Profile content;
Disclaimers, privacy language, consent language, and legal notices; and
Any other content or asset created as part of the services.

The Client must confirm that the work is factually accurate, consistent with its branding, satisfactory for its intended purpose, and compliant with all laws, regulations, professional rules, licensing requirements, advertising rules, and industry-specific obligations that apply to the Client.

Revive Online is not a law firm and does not provide legal, regulatory, professional-ethics, or compliance advice. Clients operating in regulated industries should have all relevant materials reviewed by their attorney or compliance professional before publication.

The Client’s written approval authorizes Revive Online to publish, distribute, activate, or otherwise use the approved material. Revive Online may rely on that approval as confirmation that the Client has completed its review.

Form, Call and Lead-Forwarding Testing

Before a website, campaign, form, tracking number, automation, or lead-routing system is launched, and after any material change, the Client is responsible for completing its own test submissions and test calls.

The Client must verify that:

Website forms submit correctly;
Form notifications reach the intended recipient;
Calls route to the correct person, team, or location;
Call tracking numbers work correctly;
Voicemail and missed-call processes work correctly;
Calendar appointments are created and delivered correctly;
CRM records are created accurately;
Email and SMS notifications reach the intended recipients;
Automations and nurture sequences trigger as expected;
Leads are not being sent to spam or junk folders; and
All other lead-forwarding and notification systems are operating to the Client’s satisfaction.

Any testing performed by Revive Online is an additional quality-control measure and does not replace the Client’s testing obligation.

The Client must report any error, failed notification, routing issue, inaccurate content, or other concern promptly after discovery. Revive Online is not responsible for missed leads, lost opportunities, or related losses caused by the Client’s failure to test, monitor, or promptly report an issue.

Delivery Timelines

The timing of the services depends on their complexity and on the Client’s cooperation.

Missing information, delayed access, delayed approvals, missed meetings, or unanswered communications will extend delivery timelines. Revive Online is not responsible for delays or performance issues caused by the Client’s failure to meet these responsibilities.

5. Marketing Results & Performance

Marketing performance depends on factors outside Revive Online’s control, including competition, local market conditions, customer demand, platform policies, algorithm changes, advertising costs, the Client’s reputation, pricing, availability, intake process, sales process, follow-up, and responsiveness.

Revive Online will provide the agreed services professionally, with reasonable skill and care, and in accordance with generally accepted industry practices.

Revive Online will make reasonable efforts but does not guarantee:

Search rankings;
Map visibility;
Website traffic;
Lead volume or lead quality;
Advertising approval;
Cost per lead;
Conversion rates;
Customer or client acquisition;
Revenue;
Return on advertising spend; or
Any other specific business outcome.

Marketing cannot, by itself, correct operational bottlenecks. The Client’s response time, intake process, sales process, availability, pricing, reputation, customer service, and follow-up are essential to achieving the best possible results.

6. Cancellation Policy

Monthly Retainers

The Client may cancel a monthly retainer by providing written notice.

Cancellation becomes effective 45 calendar days after Revive Online receives the written cancellation notice.

All fees and renewal payments falling due during the 45-day notice period remain payable and may be charged using the payment authorization on file. Services will continue through the effective cancellation date unless they are suspended or terminated under another provision of these terms.

Cancellation does not create a right to a refund, partial refund, prorated refund, or account credit.

Written cancellation notice must be sent to the Revive Online email address designated for billing or cancellation notices. A verbal request, missed meeting, canceled calendar appointment, removed payment method, disputed charge, or message sent through an unapproved channel does not constitute valid cancellation notice.

The notice period allows Revive Online to complete scheduled work, close active campaigns, disconnect Revive-funded software or subscriptions, assist with reasonable transition steps, and protect the integrity of accounts and data.

The Client retains its rights in Client-owned properties and completed deliverables, subject to Sections 8 and 9. Continued access to third-party platforms, paid plugins, CRM accounts, phone numbers, email systems, software tools, and agency-hosted assets may require the Client to establish and pay for its own accounts or licenses.

Project-Based Work

A project may be canceled at any time by written notice, but all payments already made remain non-refundable.

Work completed up to the cancellation date may be delivered upon written request, provided all outstanding invoices and approved expenses have been paid. Delivery remains subject to the ownership, licensing, and third-party platform provisions in Sections 8 and 9.

7. Suspension of Services

Revive Online may suspend services immediately if:

A payment is missed, reversed, disputed, or overdue;
Required access is removed or withheld;
The Client fails to provide required information or approvals;
The Client fails to respond for an extended period;
The Client requests or supplies content that Revive Online reasonably believes may be unlawful, infringing, deceptive, or in breach of platform rules; or
Continuing the services could expose Revive Online, its staff, or its platform accounts to unreasonable risk.

Billing dates will continue during a suspension caused by the Client unless Revive Online agrees otherwise in writing.

Revive Online is not responsible for performance declines, lost data, missed leads, platform interruptions, ranking changes, campaign disruption, or other consequences arising during or because of a suspension.

8. Intellectual Property, Client Materials & Copyright

Revive Online Property

Revive Online retains ownership of its pre-existing and reusable intellectual property, including:

The Revive Method;
Internal processes and procedures;
Proprietary frameworks;
Strategy documents and internal templates;
Checklists and standard operating procedures;
Reusable code and design components;
CRM snapshots;
Reusable workflows and automation structures;
Reporting systems;
Internal prompts, training materials, and methodologies; and
Tools or systems developed independently of the Client’s specific engagement.

No ownership of these materials is transferred unless Revive Online expressly agrees otherwise in writing.

Client-Supplied Materials

The Client represents and warrants that it owns, has licensed, or has obtained all necessary permission to use every item it supplies, selects, approves, or instructs Revive Online to use.

This includes:

Photographs and stock images;
Videos and audio;
Website copy and articles;
Logos and trademarks;
Fonts;
Graphics and artwork;
Testimonials and reviews;
Customer or client information;
Case results and professional claims;
Music;
Software or code;
Data; and
Any other third-party material.

The Client is responsible for ensuring that its website, advertising, campaigns, emails, social content, and other published materials do not infringe any copyright, trademark, privacy right, publicity right, or other third-party right.

Revive Online is entitled to rely on the Client’s representation that supplied and approved materials may lawfully be used. Revive Online is not required to conduct independent copyright, trademark, licensing, or ownership investigations.

If Revive Online requests evidence of permission or licensing, the Client agrees to provide it promptly.

Revive Online may refuse, remove, replace, suspend, or stop using any material it reasonably believes may be infringing, unlawful, misleading, or unauthorized.

To the fullest extent permitted by law, the Client agrees to defend, indemnify, and hold harmless Revive Online and its owners, employees, and contractors from third-party claims, liabilities, losses, damages, costs, and reasonable legal fees arising from materials supplied, selected, approved, or directed by the Client, or from the Client’s breach of this section.

Ownership of Completed Deliverables

Once all applicable invoices have been paid in full, the Client owns final, standalone deliverables created specifically for the Client and expressly included in the agreed scope, such as:

Final website copy;
Final exported website files, where applicable;
Final advertisements;
Final social media or Google Business Profile posts; and
Other specifically identified final deliverables.

This ownership does not include Revive Online’s pre-existing property, reusable systems, internal templates, CRM snapshots, workflows, paid software, platform accounts, licenses, plugins, stock assets, or third-party tools.

If a payment is reversed, disputed, or subject to a chargeback, any license or access granted to unpaid deliverables may be suspended or revoked to the extent permitted by law.

9. Third-Party Platforms, GoHighLevel, Plugins & Paid Tools

Revive Online may use third-party software, CRM platforms, plugins, hosting services, call-tracking systems, email services, automation tools, reporting tools, artificial-intelligence tools, and other paid services to fulfill the agreed scope.

Unless expressly stated otherwise in writing, the Client does not automatically acquire ownership of or an ongoing license to:

Revive Online’s master or agency accounts;
GoHighLevel agency accounts or sub-accounts;
CRM snapshots;
Reusable workflows and automations;
Funnels, forms, calendars, or templates hosted in Revive Online’s accounts;
Paid plugins;
Premium themes;
Software licenses;
Reporting platforms;
Call-tracking services;
Email or SMS infrastructure;
Phone numbers paid for by Revive Online; or
Any other third-party service or account funded or licensed by Revive Online.

The Client owns its underlying business information and Client data, subject to applicable law and the terms of the relevant platform. Ownership of Client data does not automatically include ownership of Revive Online’s systems, configurations, templates, licenses, or agency-level platform access.

Continued Access

To retain access to software, plugins, CRM functionality, phone systems, automations, or other paid tools after the relationship ends, the Client may be required to:

Create its own account;
Enter into a separate agreement with the provider;
Pay the provider’s subscription, usage, licensing, or transfer fees;
Replace Revive-funded plugins or software;
Purchase an appropriate service plan; and
Complete any steps required by the third-party provider.

Revive Online is not required to continue paying for or hosting third-party services after the effective cancellation or termination date.

The Client is responsible for requesting and completing any available data export, account transfer, or transition work before access is disconnected. Some assets may not be exportable or transferable because of provider restrictions, technical limitations, licensing terms, or the way the asset was created.

GoHighLevel

When the Client creates its own GoHighLevel account through Revive Online’s affiliate link, Revive Online will handle the initial setup reasonably required for the agreed standard package.

Revive Online may receive referral or affiliate compensation when the Client uses that link.

The Client remains responsible for:

Its GoHighLevel subscription;
Usage charges;
Phone, email, SMS, artificial-intelligence, and other provider charges;
Compliance with GoHighLevel’s terms;
Maintaining an active account; and
Any work requested outside the agreed package.

Initial setup does not include unlimited customization, support, troubleshooting, workflow creation, campaign changes, integration work, data cleanup, or ongoing administration.

Work Outside the Standard Scope and Post-Project Maintenance

GoHighLevel work outside the agreed scope of Revive Online’s standard packages, as well as website maintenance requested after completion of a website project, is provided through Revive Online’s maintenance package unless otherwise agreed in writing.

This applies particularly where the Client does not have an active monthly retainer that expressly includes the requested work.

The maintenance package costs $750 for 10 hours of work. Hours are deducted as work is completed on an ad hoc basis in response to Client requests. Third-party charges, software fees, plugin licenses, hosting costs, and other external expenses are not included unless expressly stated otherwise.

Maintenance work may include:

New GoHighLevel workflows or automations;
Funnel, form, calendar, or pipeline changes;
Additional CRM or website integrations;
Troubleshooting outside the original implementation or website warranty period;
Data cleanup or migration;
Rebuilding assets that cannot be transferred;
New email or SMS sequences;
Advanced reporting;
User or permission changes;
Website copy, image, layout, or design updates;
Adding, removing, or editing website pages;
Form, tracking, or lead-routing changes;
Plugin, theme, or content management system updates;
Website bug fixes or technical troubleshooting;
Adding new features or functionality;
Hosting, domain, analytics, or tracking support; and
Other website, CRM, or technical administration outside the original agreed scope.

Completion of a website project does not include unlimited or ongoing website maintenance, support, revisions, updates, troubleshooting, or technical assistance. Once the agreed project scope and any stated revision or warranty period have ended, additional work will be deducted from the Client’s maintenance package or quoted separately.

Maintenance hours are deducted based on time spent completing the work, including reasonable investigation, communication, testing, implementation, and quality assurance.

Revive Online does not guarantee that every request can be completed within the Client’s remaining maintenance hours. If additional time is required, the Client may need to purchase another maintenance package or approve and fund a separate proposal before work continues.

Revive Online is not responsible for third-party price changes, outages, security incidents, account suspensions, feature removals, compatibility issues, transfer restrictions, data-loss events, policy changes, software updates, or the discontinuation of a third-party product, plugin, platform, theme, hosting service, or integration.

10. Chargebacks & Payment Disputes

By submitting payment, the Client acknowledges and agrees that:

Payments are non-refundable as described in Section 3;
Concerns about payment, billing, or delivery must first be raised directly with Revive Online;
The Client will not file a chargeback for services that were delivered, partially delivered, reserved, started, or agreed to be delivered in accordance with these terms;
A cancellation request does not remove payment obligations arising during the 45-day notice period; and
Removing a payment method or instructing a bank to block payment does not constitute cancellation.

Revive Online reserves the right to provide proposals, invoices, communications, access logs, work records, approvals, reports, and these terms to a payment processor or financial institution when responding to a dispute.

Fraudulent or improper chargebacks may result in suspension or termination of services and legal or collection action to recover the disputed amount and associated losses, to the extent permitted by law.

11. Communication & Responsiveness

Revive Online commits to open, honest communication and reasonable response times. The Client agrees to the same.

Preferred communication channels will be established during onboarding.

The Client agrees to respond to emails and other reasonable requests within 48 hours, excluding weekends and U.S. federal holidays, and to schedule requested strategy, review, or question-and-answer calls promptly.

Revive Online cannot guarantee results or achieve the intended outcomes without the Client’s timely involvement.

When the Client:

Does not respond within the required timeframe;
Fails to book or attend requested calls;
Delays decisions or approvals;
Provides incomplete information;
Fails to supply required access; or
Does not implement agreed intake, sales, tracking, or follow-up processes,

the quality, timing, and performance of the work may be affected through no fault of Revive Online.

In these circumstances:

Delivery dates may be extended;
Scheduled work may be moved to a later production window;
Campaigns or launches may be delayed;
Revive Online may be unable to complete certain tasks;
Marketing performance may decline;
Results may be delayed or become impossible to achieve; and
Normal billing and renewal dates will continue.

Revive Online is not responsible for performance issues or business losses caused or contributed to by the Client’s lack of responsiveness or participation.

12. Limitation of Liability

To the fullest extent permitted by law, Revive Online will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost business opportunities, lost data, or reputational harm.

Revive Online is not responsible for losses arising from:

Missed calls, missed form submissions, or intake failures;
Incorrect lead forwarding or routing that the Client failed to test or report;
Spam filtering, blocked emails, carrier filtering, or failed SMS delivery;
The Client’s intake, sales, follow-up, or closing processes;
Incorrect or unlawful content approved or supplied by the Client;
Copyright, trademark, privacy, or other claims arising from Client-supplied or Client-approved materials;
Negative customer or client reviews;
Search engine or social platform algorithm changes;
Advertising, profile, website, email, domain, or account suspensions;
Platform outages or technical failures;
Google, Meta, GoHighLevel, hosting provider, plugin, software, carrier, or third-party actions;
Third-party account transfer or export limitations;
Changes to third-party pricing, features, policies, or availability;
Data loss caused by a third-party platform;
Delays caused by missing access, approvals, information, meetings, or Client responsiveness;
The Client’s failure to test forms, calls, automations, emails, or other systems; or
Events outside Revive Online’s reasonable control.

Nothing in these terms excludes or limits liability that cannot legally be excluded or limited.

Neither party will be liable for a failure or delay caused by circumstances outside its reasonable control, including acts of God, war, terrorism, civil disturbance, strikes, lockouts, government action, epidemics, natural disasters, fire, flood, utility failure, internet outage, cyberattack, or widespread platform failure.

13. Termination by Revive Online

Revive Online may suspend or terminate services immediately if:

The Client is abusive, threatening, discriminatory, or persistently unprofessional;
The Client is consistently unresponsive;
Payments are missed, reversed, disputed, or repeatedly late;
The Client refuses to follow agreed processes;
The Client withholds required access, information, or approvals;
The Client requests unlawful, deceptive, infringing, or unethical work;
The Client breaches a third-party platform’s terms in a way that creates risk for Revive Online;
The Client’s actions threaten Revive Online’s accounts, reputation, staff, or other clients; or
The Client materially breaches these terms.

No refund will be issued following termination under this section.

Access to software, CRM systems, plugins, licenses, phone numbers, agency-hosted assets, and third-party tools following termination is governed by Sections 8 and 9.