Revive Online Performance Guarantee Terms and Conditions

These Performance Guarantee Terms explain the conditions that apply to any performance guarantee advertised by Revive Online, Revive, or any related entity referred to on this page as “Revive,” “we,” “us,” or “our.”

This guarantee is available only to eligible clients who enter into a written service agreement with Revive Online and who are approved by Revive Online in writing before the campaign begins.

1. The Guarantee

For qualifying clients, Revive Online guarantees that within the first 90 days of the campaign launch date, the qualifying client will either:

  1. generate an average of at least 36 qualified jobs over the guarantee period; or
  2. generate at least $250,000 in qualifying booked revenue.

If the qualifying client does not achieve the guaranteed performance target during the 90-day guarantee period, and the client has fully satisfied all eligibility requirements and client obligations listed below, Revive Online will refund the eligible service fees paid for the guarantee period.

Google Ads spend, media spend, software fees, tracking costs, CRM costs, third-party costs, and any amounts paid directly to Google or another third-party platform are not refundable by Revive Online.

2. Eligible Refund Amount

The maximum refund available under this guarantee is limited to service fees actually paid to Revive Online for the qualifying campaign during the 90-day guarantee period.

The refund does not include:

  • Google Ads spend;
  • Local Service Ads spend;
  • Meta Ads spend;
  • media spend;
  • CRM fees;
  • call tracking fees;
  • website hosting fees;
  • software fees;
  • third-party vendor fees;
  • chargebacks, interest, financing fees, or payment processing fees;
  • lost profits, lost revenue, or consequential damages.

The guarantee is the client’s sole and exclusive remedy for failure to meet the stated performance target.

3. Eligibility Requirements

To qualify for the Performance Guarantee, the client must meet all of the following requirements before the campaign begins and throughout the 90-day guarantee period.

3.1 Minimum Close Rate

The client must have and maintain a minimum 25% close rate from qualified inquiries to booked jobs.

Close rate must be verified through CRM data, call tracking data, signed job records, or other reporting systems approved by Revive Online.

If the client’s close rate falls below 25% during the guarantee period, the guarantee may be suspended or voided.

3.2 Minimum Average Job Value

The client must have an average job value of at least $7,000 for the covered services, verified by CRM data, invoicing data, or signed job records.

Alternatively, Revive Online may approve a client that offers both mitigation and rebuild/reconstruction services, provided Revive Online determines in writing that the client’s service model can reasonably support the revenue target.

3.3 Required Ad Spend

The client must maintain a minimum Ads budget of $500 per day throughout the guarantee period.

This spend is paid directly to Google or the advertising platform and is not paid to Revive Online. Revive Online is not responsible for refunding ad spend, unused media spend, overspend, billing issues, rejected payments, platform outages, or account suspensions caused by Google or any third-party platform.

3.4 Required SEO Package

The client must be enrolled in Revive Online’s approved top-tier SEO package for the full guarantee period.

Any discounted pricing, promotional pricing, or temporary offer is subject to the written agreement between Revive Online and the client. Failure to remain current on required SEO package payments voids the guarantee.

3.5 Contract Term

The client must enter into and remain active under a 90-day minimum agreement.

Cancellation, non-payment, chargeback, service pause, or material breach by the client before the end of the 90-day guarantee period voids the guarantee.

4. Client Responsibilities

The guarantee depends on the client doing its part. Revive Online’s work can generate visibility, traffic, inquiries, and opportunities, but the client is responsible for timely access, sales follow-up, intake, job qualification, estimates, pricing, availability, and closing.

To remain eligible, the client must:

  1. provide all required account access, passwords, permissions, logins, tracking access, CRM access, website access, Google Business Profile access, Google Ads access, and related materials within 2 business days of request;
  2. approve or reject requested campaign items within 1 business day, including ads, landing pages, website edits, tracking changes, SEO recommendations, creative, copy, and budget adjustments;
  3. respond to all inbound leads within 5 minutes during the client’s stated business hours;
  4. maintain accurate CRM records for every lead, inquiry, booked job, lost opportunity, and revenue outcome;
  5. use the CRM and tracking systems approved by Revive Online;
  6. allow Revive Online to implement appropriate tracking, including call tracking, form tracking, landing page tracking, CRM source tracking, and conversion tracking;
  7. maintain adequate staff, vehicles, licenses, service capacity, and operational ability to accept and complete the generated jobs;
  8. keep advertising accounts, website accounts, phone numbers, tracking tools, and CRM tools active and in good standing;
  9. notify Revive Online promptly of any issue affecting lead handling, service capacity, phone answering, CRM usage, tracking, ad account access, website access, or business operations;
  10. avoid making material changes to campaigns, ads, landing pages, tracking, website content, phone numbers, CRM settings, Google Ads settings, Google Business Profile settings, or budgets without Revive’s written approval.

Failure to meet these responsibilities may suspend or void the guarantee.

5. Measurement and Attribution

Performance will be measured using the tracking systems approved by Revive Online, which may include Google Ads, Google Analytics, call tracking software, landing page data, CRM records, Google Business Profile data, and Revive Online’s reporting dashboard.

Revive Online will determine whether a job or revenue amount qualifies for the guarantee based on available tracking and CRM data.

A job or revenue amount will only count toward the guarantee if it is reasonably attributable to Revive Online-managed marketing activity during the guarantee period.

The following do not count as qualifying jobs or qualifying revenue unless Revive Online agrees otherwise in writing:

  • existing customers;
  • repeat customers not generated by the campaign;
  • referrals;
  • jobs from non-Revive campaigns;
  • jobs from offline marketing;
  • jobs generated before the campaign launch date;
  • duplicate leads;
  • spam leads;
  • unqualified inquiries;
  • jobs outside the approved service area;
  • jobs outside the approved service categories.

6. Guarantee Period

The 90-day guarantee period begins on the campaign launch date confirmed by Revive Online in writing.

The campaign launch date may be later than the contract signing date if Revive Online is waiting on client access, approvals, ad account setup, tracking setup, CRM setup, website changes, creative approvals, compliance review, or other required launch items.

Any delay caused by the client may delay the start of the guarantee period, however will not delay the client’s billing cycle.

7. Suspension or Loss of Guarantee Eligibility

The guarantee may be suspended or voided if:

  • the client fails to pay invoices on time;
  • the client pauses, reduces, or interrupts the required ad spend;
  • the client does not maintain the required SEO package;
  • the client fails to provide timely access or approvals;
  • the client fails to respond to leads within the required timeframe;
  • CRM data is incomplete, inaccurate, deleted, withheld, or not maintained;
  • tracking is removed, blocked, changed, or disabled;
  • the client changes phone numbers, landing pages, website pages, forms, ads, CRM settings, or campaign assets without written approval;
  • the client rejects qualified leads or jobs;
  • the client lacks capacity to service generated jobs;
  • the client changes pricing, offer, service area, business model, hours, licensing, staffing, or availability in a way that affects performance;
  • the client receives account suspensions, rejected ads, billing failures, or platform restrictions outside Revive Online’s control;
  • the client engages another agency, freelancer, employee, or vendor to alter or manage the same campaigns without Revive Online’s written consent;
  • the client makes false, incomplete, or misleading statements about its close rate, job value, revenue, CRM data, service capacity, licensing, or business operations.

8. Cure Period

If Revive identifies a client-side issue that may affect guarantee eligibility, Revive Online may notify the client in writing.

The client will have 2 business days to correct the issue unless Revive Online determines that the issue cannot reasonably be cured or has already materially affected campaign performance.

The guarantee period may be paused during any period of client non-compliance.

9. Refund Claim Process

To request a refund under the guarantee, the client must submit a written refund request within 7 calendar days after the end of the 90-day guarantee period.

The request must include complete CRM access, job records, revenue records, call records, lead disposition data, and any other information reasonably requested by Revive Online to verify eligibility and performance.

Revive Online will review the claim based on the agreed tracking systems, CRM data, campaign data, and client compliance with these terms.

No refund will be owed if the client does not submit a timely refund request or does not provide the required verification materials.

10. No Guarantee of Profit

The guarantee is based on qualifying jobs or qualifying booked revenue, not profit.

Revive Online does not guarantee net profit, margin, cash flow, insurance approval, collections, job completion, customer payment, operational cost, or business valuation.

The client remains responsible for pricing, estimating, staffing, fulfillment, sales, collections, insurance communication, customer service, and business operations.

11. No Platform Guarantee

Revive does not control Google, Meta, Microsoft, Yelp, third-party websites, CRM platforms, call tracking providers, review platforms, or any other third-party system.

Revive is not responsible for performance issues caused by platform changes, algorithm updates, ad disapprovals, account suspensions, billing failures, tracking outages, website outages, CRM outages, market changes, competitor behavior, weather patterns, regulatory issues, or events outside Revive Online’s reasonable control.

12. No Modification Without Written Approval

These guarantee terms may not be modified by verbal statements, sales calls, emails, messages, proposals, or marketing materials unless the modification is included in a written agreement signed by Revive Online.

If there is a conflict between these website terms and the client’s signed agreement, the signed agreement controls.

13. Final Eligibility Decision

Revive Online reserves the right to determine eligibility for the Performance Guarantee before accepting a client into the program.

Not every business will qualify.

Qualification depends on market, service area, offer, historical close rate, average job value, service capacity, CRM visibility, tracking readiness, ad budget, competitive conditions, and Revive Online’s assessment of whether the campaign has a reasonable path to the stated target.

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