Revive Online – Service Terms & Conditions

Effective upon payment. By submitting payment, you agree to the following terms.

Last updated: 5th December 2025

1. Scope of Services

Your services with Revive Online are outlined in your proposal, onboarding documents, or the checkout page you received before payment.
Anything not listed there is not included.

Marketing is affected by competition, algorithms, responsiveness, and your internal systems. We use proven strategies, but we do not guarantee specific results such as rankings, leads, revenue, or new customer/client volume.

2. Payment & Billing

Monthly Retainers (SEO & Ads Packages)

  • All retainers are billed upfront.
  • Packages automatically renew on the same day of every calendar month unless canceled in writing (see Section 6).
  • Payment will be taken automatically and you consent to the same card being billed monthly.
  • If a payment fails, work pauses until resolved.
  • Payment dates will not be pushed back due to delays caused by the client, e.g. approvals, access, etc.

Project-Based Services (Website Builds)

  • Project payments are due upfront unless otherwise noted in the proposal.
  • No project work begins until payment is received.

3. No Refunds

Because our work is custom and begins immediately, and due to hard costs we incur each month on your behalf, all payments are final and non-refundable in full or part.

This applies to:

  • Monthly retainers
  • Website projects
  • Setups, audits, and strategy work
  • Any completed or partially completed services

4. Client Responsibilities

To deliver the best results, you agree to:

  • Provide timely access to accounts (Google Business Profile, website, hosting, CRM, ads managers, etc.)
  • Respond to communication and requests within a reasonable timeframe (typically 24 – 48 hours)
  • Implement recommended updates or approvals promptly
  • Maintain accurate business information
  • Follow the necessary intake/sales and follow-up processes required for performance

If delays or lack of responsiveness occur, timelines will shift, and Revive Online is not responsible for performance issues caused by missing access or approvals.

Additionally:

  • You acknowledge that the precise timescale for delivery of the agreed services will depend on the extent and complexity of said services, and that this will be discussed individually with you on a case-by-case basis.
  • You agree to promptly check over Revive Online’s work as and when provided for approval, including all copy written, to ensure your satisfaction as well as compliance under all relevant State and Federal laws.
  • You agree to track on your end all leads who make contact with you across all marketing channels including through your website; which/how many of these leads agree to undertake your services; overall job value; and to share this information with the Agency on a monthly strategy call.

5. Marketing Results & Performance

Marketing performance depends heavily on competition, local market conditions, intake/sales systems, and your responsiveness.

Revive Online will provide the agreed services in a professional and timely manner, with a reasonable standard of skill and care, and in accordance with good industry practice.

Revive Online will make best efforts, but does not guarantee:

  • Search rankings
  • Lead volume
  • Cost per lead
  • Conversions
  • Revenue outcomes

It is a common misunderstanding that marketing alone can solve operational bottlenecks. Your intake/sales process, speed-to-response, and customer/client follow-up are essential for best results from our efforts.

6. Cancellation Policy

Monthly Retainers

  • You may cancel at any time with written notice.
  • Cancellation must be received at least 30 days before the next billing date. This is to allow us time to safely disconnect any proprietary software or paid subscriptions (where Revive Online bears the cost) from your website and migrate data to an alternative software/plugin/system.
  • Cancellations submitted after that window apply to the following cycle.
  • You retain full access and control of your website and properties on termination of our partnership.

Project-Based Work

  • Projects may be canceled at any time, but payments already made are non-refundable.
  • Work completed up to the cancellation point will be delivered upon request.

7. Suspension of Service

If payment is missed or access is revoked, Revive Online may suspend services immediately.
We are not responsible for performance drops, data loss, or ranking changes that occur during suspension.

8. Intellectual Property & Ownership

  • Revive retains ownership of internal processes, proprietary frameworks, and tools.
  • You own completed deliverables (website copy, final website files, ads, GBP/social media posts, etc.) once the project or invoice is fully paid.
  • If a payment is reversed or a chargeback is filed, access to deliverables may be revoked.

9. Chargebacks & Payment Disputes

By submitting payment, you acknowledge and agree that:

  • All payments are non-refundable.
  • Any dispute regarding payment or delivery of services must be handled directly with Revive Online.
  • You will not file chargebacks for services that have been delivered or agreed to be delivered, or services that have already started or agreed to be started (in accordance with Section 6).
  • Fraudulent chargebacks will not be tolerated and legal action will be taken to recover all losses incurred.

This protects both you and us from unnecessary interruptions or ambiguity.

10. Communication Expectations

We commit to clear, honest communication with reasonable response times.
You agree to the same so timelines stay on track.

Preferred channels will be established during onboarding.

11. Limitation of Liability

Revive Online is not liable for:

  • Lost revenue, lost profits or any kind of damages
  • Intake failures or missed calls
  • Negative customer/client reviews
  • Algorithm changes
  • Profile/property suspensions (Google, Meta, etc.)
  • Platform outages (Google, Meta, hosting providers, etc.)
  • Delays caused by missing access, approvals, or client responsiveness

You are ultimately responsible for your business operations, intake/sales, and closing processes.

Further, we will not be liable to each other for any breach of these terms due to any situation including, but not limited to, any act of God, war, revolution, riot, civil disturbance, strike, lock-out, flood, fire or other cause not reasonably within our control.

12. Termination by Revive

Revive Online may terminate services immediately if:

  • The client is abusive or unprofessional
  • The client is consistently unresponsive
  • Payments are repeatedly missed
  • The client refuses to follow agreed processes

No refunds will be issued for terminated services. (See sections 3 & 9).

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